Refund Policy
At Shield Wave VPN, we strive to provide high-quality service. If you are not satisfied, you may request a refund under the conditions below.
1. Money-Back Guarantee
We offer a
7-day money-back guarantee for all new purchases.
- Refund requests must be made within 7 days of the initial purchase
- Applies only to first-time subscriptions
2. Eligibility for Refund
You may be eligible for a refund if:
- You experience technical issues that we are unable to resolve
- You are not satisfied with the service within the first 7 days
3. Non-Refundable Cases
Refunds will not be provided in the following situations:
- Requests made after the 7-day period
- Violation of our Terms of Service
- Excessive or abusive usage of the service
- Multiple refund requests from the same user
4. Refund Process
To request a refund, please contact our support team with your order details.
5. Processing Time
Approved refunds will be processed within
5–10 business days. The time may vary depending on your payment provider.
6. Payment Method
Refunds will be issued to the original payment method used during purchase.
7. Changes to This Policy
We may update this Refund Policy at any time. Continued use of our services means you accept the updated policy.
